We don't keep your financial details on our system, but you can change your card through our payment providers.

If you paid by credit or debit card click here to change your details with NetBanx:

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If you paid using Paypal click here:

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Is Apple Mac Supported?

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I have an Apple Mac, can I access?


Yes, you can access audio commentary for all Football League Interactive (FLi) clubs for the 2009/10 season onwards. Please ensure that you have the latest version of Flash player installed on your PC.

 

Click here to obtain the latest copy 

 

You also have access to all highlights of matches for the same season onwards. Please Note: Archived footage from previous seasons has been produced with Windows Media Video (WMV) and therefore this will be unavailable to MAC OS users.

 

MAC Users with an Intel Core Duo setup to dual boot with Windows supporting Windows Media Player (WMP) maybe able to access the service. However, please be aware that this is not guaranteed.

 

 

Why Can I Not Access Highlights From Seasons Prior To 2009/10?

 

 

Following the rapid growth of a range of video and stream sharing websites over recent months, a significant volume of content which is provided on an exclusive basis to subscribers was being made freely available on the Internet. We have to have a solution that will satisfactorily safeguard the content.


This has required us to DRM the content and due to changes made recently we are no longer able to support Apple / Mac products.  Specifically Windows Media Player is longer supported on this platform and likewise IE7.0.


Perform has always provided all its services through, and in conjunction with, Internet Explorer and Windows Media Player. As a company we have invested heavily in this technology along with our customers and all our content is in this format. Therefore we continued with this platform when introducing a DRM solution for our clients.

About 'Remember me'

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By ticking the 'Remember me' box we will make logging on easier for you by remembering your username - this will be pre-filled the next time you visit Player.



Shared or public computers
Remember my username may not be appropriate if you share your PC with others or you are using a public computer.



Use of cookies
We use an 'encrypted cookie' to remember your username. This is stored on your PC ready for your next visit. For more information about cookies view our privacy statement.



How do I stop my username being remembered?
Simply untick the box next time you log in.

I Have Forgotten My Username And/Or Password

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If you have forgotten your username and/or password then please click the links under the log in boxes on the previous screen, if this is not helpful then please email Customer Services and one of our representatives will email you your Username and/or Password Hint reminder.

If you are using Internet Explorer 8 you may need to turn compatibility view on to login. To do this click on 'Tools' in the nav bar and then select Compatibility View. The page will reload and you should then be able to log in without any problems

It is possible that your computer is looking at old pages stored in the cache, or that a cookie has been corrupted. Please use the following instructions to clear this and then try to login again.
To clear the cache, please follow the instrunctions below depending on your web browser:

IE7 Internet Explorer 7
Open Internet Explorer (one window only) and click on Tools then Internet Options. In the middle of the General Tab in the area relating to Temporary internet files and cookies click on Delete Files then OK. Then "delete cookies" and "delete files". Then click OK. Now press "Ctrl" and F5 together. Close and restart your browser.
Now click on Tools > Internet Options > On the Security tab set the level to Medium. Then on the Privacy tab set the Privacy level to Medium-High.
Now click on Tools > Pop Up blocker and ensure that the pop up blocker is turned off.
Delete any shortcuts to the website in "favourites" and "bookmarks"

The above should clear any corruption and force your computer to download new cookies from the site.

IE8 Internet Explorer 8
Open Internet Explorer (one window only) and click on Tools then Internet Options. In the middle of the General Tab in the area relating to Temporary internet files and cookies click on Delete Files then OK. Then "delete cookies" and "delete files". Then click OK. Now press "Ctrl" and F5 together. Close and restart your browser.
Now click on Tools>Internet Options> Under the Browsing History heading please select 'Delete'
Please ensure that the Cookies, Temporary Internet Folders and History boxes are checked.
Now click on Tools>Pop Up blocker and ensure that the pop up blocker is turned off.
Delete any shortcuts to the website in "favourites" and "bookmarks"

The above should clear any corruption and force your computer to download new cookies from the site.


In Safari

Press Ctrl, Alt and E at the same time and this will ask you whether you wish to empty the cache - select 'Empty'
Delete any shortcuts to the website in "favourites" and "bookmarks"

In Opera
Select the 'Tools' menu and Advanced
Select Cookies
You will then need to delete the cookies one at a time.
Delete any shortcuts to the website in "favourites" and "bookmarks"

In Chrome
Click on the spanner - top right corner
Select Clear Browsing Data from the drop down box
Ensure that Empty the Cache and Delete Cookies are checked
Select Everything from the drop down box
Click the 'Clear Browsing Data button
Delete any shortcuts to the website in "favourites" and "bookmarks"

In Firefox
Click the following link: Clearing Private Data
Delete any shortcuts to the website in "favourites" and "bookmarks"

Audio Will Play But Video Won't (Or Vice Versa)

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If you are having trouble hearing commentaries or viewing video highlights, please try the following - if none of these work please contact customerservices@performgroup.com


The screen freezes when I click 'choose another match'


If you are using Internet Explorer 8 you will need to turn compatibility view on. To do this click on 'Tools' in the nav bar and then select Compatibility View. The page will reload and you should then be able to continue without any problems


There is an 'X' next to the commentary I wish to listen to


Unfortunately there will occasionally be commentaries that we cannot supply; if there is a cross next to a clubs name I am afraid this commentary is not available

The Video Won't Play

 

1. Please completely Uninstall the version of Flash that you're currently running before upgrading to the most recent version. To uninstall Flash, follows Adobe's instructions, and click here

 

2. Once you have unistalled the older version of Flash, you'll be able to upgrade to the most recent version available. To do so please follow the steps below:

 

- Restart you computer

- Follow Get Flash Player instructions for reinstalling the most recent version of Flash

- Once you have downloaded the latest version of Adobe Flash, please exit your web browser

- Finally, click to install the update that you have just download from the Adobe site

 

Once you have completed the above steps open your browser and try to view the videos again, you should have no further issues.

 

Windows Vista Users

 

If you have tried the steps above and this has not been successful at rectifying your issues, this could be due to a Microsoft Windows Vista permissions issue.

 

Please use your 'Windows Button' at the bottom left of your screen and then use the search function:

 

- Go to: C:\Windows\System32\Macromed\Flash\

- Right-click the following file: FlashUtil9b.exe or FlashUtil9e.exe

- Select 'Run as Administrator' and install the update

- Restart your PC

 

 

Can't Hear Audio

 

To make sure that you hear sound whilst watching videos or listening to commentaries please try the following in the first instance:

 

- Live audio can take a little while to connect, allow 30 seconds

- Adjust the volume control on your computer and speakers

- Adjust the volume control located in the lower left hand corner of the Player on the web page you are viewing

- Ensure that the volume is up on the other video players, such as Quicktime, Real Player or Windows Media Player, as this might affect the video player sound.

 

If these steps do not correct the issue and you still have no sound when playing the video, you may want to try the following steps:

 

For PC users

 

1. Click 'Start'

2. Select 'Run'

3. Type: sndvol32

4. click 'OK'

5. Make sure that the following are not muted and the volume is up for 'Volume Control' and 'Wave'

 

Make sure that you have your sound card selected as the Default device:

 

1. Click 'Start'

2. Select 'Control Panel'

3. Open the 'Sound and Audio Devices' icon

4. Click the 'Audio' tab

5. under 'Sound playback' set the Default device to your sound card, not your webcam/modem.

6. Click 'OK'

 

For MAC

 

1. Open Applications > Utilities > Audio MIDI Setup

2. Left side of the window, halfway down there is a selection box for "Properties For:" - select "Built-in Audio" here (should have the Apple logo next to it).

3. Under that you'll see a series of drop boxes under Audio Input. Find the one marked "Format:" and change it from "96000.0 Hz" to "48000.0Hz". Close Audio MIDI Setup and try something with Flash audio.

 

If you're still having trouble, check to see if you system meets the requirements for the running the video player:

 

1. Macromedia Flash Player 10+

2.. Windows 2000 or higher with updates installed

3. MAC OS X 10.3 +

4. Internet Explorer 7.0+, Safari, Firefox, Chrome

5. Broadband connections with 650+ Kbps

Audio Will Play But Video Won't (Or Vice Versa)

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If you are having trouble hearing commentaries or viewing video highlights, please try the following - if none of these work please contact customerservices@performgroup.com


The screen freezes when I click 'choose another match'


If you are using Internet Explorer 8 you will need to turn compatibility view on. To do this click on 'Tools' in the nav bar and then select Compatibility View. The page will reload and you should then be able to continue without any problems


There is an 'X' next to the commentary I wish to listen to


Unfortunately there will occasionally be commentaries that we cannot supply; if there is a cross next to a clubs name I am afraid this commentary is not available

The Video Won't Play

 

1. Please completely Uninstall the version of Flash that you're currently running before upgrading to the most recent version. To uninstall Flash, follows Adobe's instructions, and click here

 

2. Once you have unistalled the older version of Flash, you'll be able to upgrade to the most recent version available. To do so please follow the steps below:

 

- Restart you computer

- Follow Get Flash Player instructions for reinstalling the most recent version of Flash

- Once you have downloaded the latest version of Adobe Flash, please exit your web browser

- Finally, click to install the update that you have just download from the Adobe site

 

Once you have completed the above steps open your browser and try to view the videos again, you should have no further issues.

 

Windows Vista Users

 

If you have tried the steps above and this has not been successful at rectifying your issues, this could be due to a Microsoft Windows Vista permissions issue.

 

Please use your 'Windows Button' at the bottom left of your screen and then use the search function:

 

- Go to: C:\Windows\System32\Macromed\Flash\

- Right-click the following file: FlashUtil9b.exe or FlashUtil9e.exe

- Select 'Run as Administrator' and install the update

- Restart your PC

 

 

Can't Hear Audio

 

To make sure that you hear sound whilst watching videos or listening to commentaries please try the following in the first instance:

 

- Live audio can take a little while to connect, allow 30 seconds

- Adjust the volume control on your computer and speakers

- Adjust the volume control located in the lower left hand corner of the Player on the web page you are viewing

- Ensure that the volume is up on the other video players, such as Quicktime, Real Player or Windows Media Player, as this might affect the video player sound.

 

If these steps do not correct the issue and you still have no sound when playing the video, you may want to try the following steps:

 

For PC users

 

1. Click 'Start'

2. Select 'Run'

3. Type: sndvol32

4. click 'OK'

5. Make sure that the following are not muted and the volume is up for 'Volume Control' and 'Wave'

 

Make sure that you have your sound card selected as the Default device:

 

1. Click 'Start'

2. Select 'Control Panel'

3. Open the 'Sound and Audio Devices' icon

4. Click the 'Audio' tab

5. under 'Sound playback' set the Default device to your sound card, not your webcam/modem.

6. Click 'OK'

 

For MAC

 

1. Open Applications > Utilities > Audio MIDI Setup

2. Left side of the window, halfway down there is a selection box for "Properties For:" - select "Built-in Audio" here (should have the Apple logo next to it).

3. Under that you'll see a series of drop boxes under Audio Input. Find the one marked "Format:" and change it from "96000.0 Hz" to "48000.0Hz". Close Audio MIDI Setup and try something with Flash audio.

 

If you're still having trouble, check to see if you system meets the requirements for the running the video player:

 

1. Macromedia Flash Player 10+

2.. Windows 2000 or higher with updates installed

3. MAC OS X 10.3 +

4. Internet Explorer 7.0+, Safari, Firefox, Chrome

5. Broadband connections with 650+ Kbps

Subscription Terms & Conditions

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PLEASE READ THESE TERMS AND CONDITIONS ("CONDITIONS") BEFORE SUBSCRIBING FOR SERVICES.
PERFORM MEDIA SERVICES LTD (PERFORM) ON BEHALF OF FOOTBALL LEAGUE INTERATIVE (FLI) RESERVE THE RIGHT, AT ANY TIME, TO MODIFY THESE CONDITIONS BY POSTING A REVISED VERSION ON THIS WEBSITE. YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD (AND AGREE TO BE BOUND BY) THESE CONDITIONS NOW AND EVERY TIME YOU USE THE SERVICES. BY CONTINUING TO USE THE SERVICES YOU ACCEPT ANY REVISED VERSION.

 

If these Conditions conflict with our Website Terms and Conditions, these Conditions will take priority.


DEFINITIONS
"Content" means any and all of the content and material comprising the Site including without limitation all text, graphics, photographs, audio and video. "Terms and Conditions" means these terms and conditions of use. "User Information" means the personal details which may be provided by you to us via the Site. "Users" means the users of the Site collectively and/or individually as the context admits. "we/us/our" means Perform."Site" shall have the meaning as set out above. "Website" means a site on the World Wide Web. "you/your" means you, the user.
1. Orders
1.1. In ticking the box and accepting the T&Cs on the registration page, you are entering into a legally binding contract with Perform (located at Sussex House, Plane Tree Crescent, Feltham, TW13 7HE, United Kingdom) on behalf of FLI, to purchase the Services. The contract is conditional on payment being authorised by your card issuer and is at all times subject to these Conditions.
1.2. If you are under 18 years of age and/or not of full legal age, you must have the permission of your parents or a guardian before (i) adhering to the Conditions, (ii) registering and (iii) using the Services. By your continuing use of the Services, you are confirming that you have received the consent of your parents or your guardian for any of your uses of the Services and that you have discussed these Conditions with your parents or your guardian before you register.
1.3. In return for allowing you to use the Platform and benefiting from our Platform Products, you agree that any information you provide us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date.

2. Price and Payment
2.1. Our prices only cover access to the Services. Telephone line and other communications or access costs may be charged to you separately by your ISP or relevant service provider. All our prices are inclusive of UK VAT at the rates in force from time to time. Except in the case of manifest error, the prices payable for the Services that you order are as set out on this website at the time at which you place your order.
2.2. Payment for services must be made by Mastercard, Visa, Switch, Solo Visa Delta and JCB cards. You confirm that the credit/debit card which is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.
2.3. Perform reserves the right to refuse credit/debit card payments in its reasonable discretion. NetBanx will process your payment on a secure site.
2.4. Perform uses all reasonable endeavours to ensure that all information on the Platform is accurate. However, in the event that an incorrect price or other incorrect information is displayed in relation to the Services due to a clerical, typographical, pricing or other inadvertent error, Perform shall have the right to refuse to accept any order or cancel any contract to supply the Services whether or not the order has been confirmed and the credit card has been charged. In the unlikely event that your credit card has already been charged for the purchase and the order is cancelled for this reason, Perform shall issue a full credit to the value of the Services cancelled to your credit card.

3. Services and Service Availability
3.1. The 'Services' shall be the provision to you of access to services on this Website including live audio-video stream, live stats, highlights and galleries.
3.2. Perform reserves the right to amend the nature and extent of the Services available at any time.
3.3. You are responsible for ensuring that you have and maintain all the hardware and software (Windows Media Player is required) necessary to access, receive and view the Services.
3.4. In the event that Perform reasonably determines that you do not meet these requirements Perform reserves the right to refuse the provision of Services to you. In such a case you will be entitled to a refund of any sums paid as provided for in clause 6.2 ("Our right to terminate").
3.5. Perform will use its reasonable endeavours to ensure that the Services are made available to you at all times. However, this Website is provided on an "as is" basis.
3.6. In particular, the image and sound quality of the Services may vary, whether due to congestion on the internet or telephone lines or otherwise. The Website may not be uninterrupted, timely, secure or error-free.
3.7. From time to time we will need to close the website to carry out upgrades or maintenance. We will try to keep this to a minimum. Subject to the constraints described above, Perform will carry out the Services with reasonable care and skill.
3.8. Apart from this we make no representation or warranty (and exclude all warranties and conditions otherwise implied, to the fullest extent permitted by law).
This does not affect any other statutory rights you may have as a consumer.
3.9. In order to protect our content from piracy we use Windows Digital Rights Management. Therefore this service will only work on Windows machines using Internet Explorer and is not compatible with any other browser or operating system.

4. Your Use of Services
The design, text, graphics, footage, images and other feed you receive (and any selection or arrangement) are subject to the copyright of Perform and others.
You agree that you will:
4.1. use the Services for non-commercial purposes only without making any gain and that you will not permit any other person or persons to use the Services. This means, for example, that you must not charge for viewing of the Services and that you cannot use the Services to attract others to buy goods or Services from you or anyone else;

4.2. at any given time, only view the Services via your permitted PC and never permit any other person to access the Services. You must keep your password secure and never share passwords or other access codes with anyone or in any way make them accessible to others;

4.3. not copy, record or store all or any part of the Services (other than on a purely transitory basis to permit you to view them) or divert, re-transmit or otherwise distribute all or any part of the Services to any person, or authorise, enable or procure any other person to do any of the above;

4.4. not alter, disassemble, decompile or reverse engineer any part of the Services;

4.5. not view the Services in circumstances where members of the public can view them simultaneously or authorise, enable or procure any other person to do so

5. Liability
5.1. UNLESS AGREED OTHERWISE IN WRITING, THE MAXIMUM LIABILITY OF PERFORM TO YOU ARISING BY REASON OF OR IN CONNECTION WITH THE SUPPLY OF THE SERVICES TO YOU SHALL BE LIMITED TO THE AMOUNT PAID BY YOU IN RESPECT OF THE SERVICES IN QUESTION ("PAYMENT AMOUNT"). PERFORM SHALL NOT IN ANY EVENT BE LIABLE TO YOU FOR:

(I) ANY DIRECT LOSS IN EXCESS OF THE SUBSCRIPTION AMOUNT; OR

(II) ANY LOSS OF PROFITS, BUSINESS OR ANTICIPATED SAVINGS OR LOSS OF OR CORRUPTION TO DATA OR ANY INDIRECT OR CONSEQUENTIAL LOSS WHATSOEVER EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR SHOULD REASONABLY KNOW OF SUCH LOSS.
NOTHING IN THESE CONDITIONS SHALL EXCLUDE OR LIMIT THE LIABILITY OF PERFORM FOR DEATH OR PERSONAL INJURY DUE TO ITS NEGLIGENCE OR FOR ITS FRAUD. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.
6. Duration and Termination
6.1. Your Right to Terminate
6.1.1. You may cancel your subscription for the Services by logging in and going to the My Account page and clicking on the "Cancel Subscription" button and sending an e-mail to customer services at the following e-mail address customerservices@performgroup.com
6.1.2. Cancellation must be made no less than 5 working days prior to the end of the month or year (depending on whether you are paying monthly or annually respectively) for which you have paid.
6.1.3. If you cancel prior to this 5 working day period access to the Services will be terminated at the end of the relevant period. If you cancel during this 5 working day period you will be charged for the following month, year or relevant period and access to the Services will terminate on expiry of that following month.
6.1.4. If you cancel your subscription after your renewal date you will be charged for the following month, year or relevant period and access to the Services will terminate on expiry of that following month, year or relevant period.
6.1.5. If you have signed up to a Free Trial (ie no payment has been taken and you are able to access subscription products), you can cancel your Free Trial at any time prior to the end of the relevant Free Trial period and your credit/debit card will not be charged. The exact length of the Free Trial period will be stated at the time of purchase.
6.1.6. However we will not issue a refund if you request cancellation and a refund after your Free Trial period has ended and your credit/debit card has been charged for the relevant month, year or relevant period.

6.2. Our Right to Terminate
6.2.1. Perform may terminate this agreement with immediate effect and by written notice at any time if you commit a material breach of this agreement (and any breach of clause 2 or 4 will be considered to be a material breach) or if you do not fulfil any of the technical requirements set out in clause 3.
6.2.2. In addition, Perform may terminate this agreement on one calendar month's notice given in writing to you in accordance with clause 5. If Perform terminates the agreement other than as a result of your breach or technical non-compliance, you will receive a refund of the amount you pre-paid for the Services less an amount proportionate to the number of days for which you have had access to the Services.
6.2.3. Direct Debit payments
If you cancel your subscription for the services through the My Account page or through customer services, it will also be necessary to cancel your direct debit through your bank in order to prevent any future payment being taken from your account. Perform Group will not accept any responsibility for payments taken from the customers account as a result of failure to cancel direct debit payments at their bank. This includes bank charges for exceeding overdraft limits and any other related payments incurred as a result of failure to cancel direct debit payments at the bank.


7. Data Protection
7.1. The information and data ("personal data") which is provided by you in connection with this website will be held on the computers and manual records of, and will be used by the Club, mfc.co.uk and any other reputable suppliers of goods and services which mfc.co.uk believes may be of interest to you (together "the companies"). A complete list of all such companies is available on request from the address below.

7.2. The personal data shall be used by the companies for the following purposes:
(i) to update and develop the companies' records and for assessment and analysis including market and service/product analysis;

(ii) to assist the companies in the provision of services/products to you; and

(iii) to facilitate reviews, developments and improvements to the services/products offered to you.

7.3. The companies may inform you from time to time by e-mail, telephone, or mail about relevant news, information, services and products offered by any of them which they believe may be of interest to you.

7.4. By law you are entitled, upon payment of a fee, to receive a copy of information or data about you that is held by any of the companies. You are also entitled to require the rectification, erasure or blocking of any such information or data which is inaccurate or not up-to-date and held by the companies. If you wish to exercise any of these rights, or if you wish to opt-out of any future processing of your information or data held by the companies, please write to Perform at the address below stating your full name and address and providing any other relevant information.

7.5. We shall comply with applicable UK Data Protection legislation from time to time in place in respect of any User Information.
We will only use the User Information in accordance with Our Privacy Policy as set out on the Site. To learn more about what information we collect, the measures we put in place to protect this information and how we use it we advise you to read the Privacy Policy.

8. Address
Perform
Sussex House
Plane Tree Crescent
Feltham
Middlesex
TW13 7HE

9. Force Majeure
9.1. Perform not shall have any liability to you for any delay or failure to deliver the Services to the extent that such delay or failure to deliver arises from causes beyond the reasonable control of Perform including, but not limited to, the failure of electronic or mechanical equipment or communication lines, third party action (including denial of service attack and overuse or misuse of the Services), telephone or other inter connect problems, computer viruses, unauthorised access, theft, operator errors, fire, severe weather conditions, including floods, acts of God, acts or regulations of any regulatory, governmental or supranational authority, war, riot, strike, lock-out, industrial disputes and the cancellation or postponement.
9.2. If this means that you fail to receive a substantial element of the Services Perform will refund such proportion of the sum pre-paid by you in respect of the Services as it decides, acting reasonably, is fair in the circumstances.


10. Indemnity
10.1. You agree to indemnify Us, and/or any of Our affiliates and Our and their officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by You or any other liabilities arising out of Your use of the Site.


11. General
11.1. Mac Users
This service will be unavailable for MAC users due to all content being protected by Digital Rights Management (DRM) software.

11.2. Waiver
No waiver by Perform shall be construed as a waiver of any rights or remedies, or any subsequent breach of any provision of these Conditions.

11.3. Invalidity
If any of these Terms and Conditions are determined to be invalid or otherwise unenforceable by reason of the application of any law, such provisions shall be severed and deleted from these Terms and Conditions and the remainder of these Terms and Conditions shall continue to have full force and effect.

11.4. Application Law
These Terms of Use shall be governed by, and construed exclusively in accordance with, English law. Any dispute arising under these Terms of Use shall be subject to the exclusive jurisdiction of the English courts and, by using this Website, you hereby submit to and waive any objections to the jurisdiction of such courts.

11.5. Entire Agreement
These Conditions together with the current Services prices and contact details on this website, set out the whole of the agreement between you and Perform. This agreement cannot be changed or terminated orally, and no changes or amendments to this agreement shall be binding upon the parties until confirmed in writing by Perform.

12. Technical Support and Contacting Perform
12.1. You can contact Perform whether to discuss technical problems or trace your subscription, or for any other reason by emailing to Perform as described below or going to the Contact Us section. In all instances, please be ready to give your customer ID, e-mail, product details, last transaction ID, postcode which Perform will require from you in order to identify your subscription.
12.2. You may want to print a copy of this page for future reference. You should notify us immediately if any of your details change by e-mail at customerservices@performgroup.com
12.3. Any notice given by Perform can be given by post or email to the most recent postal or email address we hold for you. Transmission or postal failures are at your risk, and we cannot be responsible for non-receipt of messages we send you.

13. How do I unsubscribe from the SMS service?
Pay as You Go: If you would like to cancel your subscription please text STOP to 88442. The service will be terminated immediately.
Credit Card/Direct Debit payments: If you would like to cancel your subscription please text STOP to 88442. The service will be terminated immediately and we will take no further payments from you.
N.B. If you text STOP to 88442 to stop receiving messages with immediate effect and you still have some time remaining on your subscription, you will not be refunded any pro-rater amount for the unused period. If you wish to receive messages for the entire period for which you have already paid, please email customerservices@performgroup.com

COOKIES & PRIVACY POLICY

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So that you can continue accessing exclusive and official club content, from 26th May 2012, we need to ensure that you have provided your consent to store the below cookies on your computer. You provide us with your consent to store cookies on your computer by entering the site. Your consent will last until (i) you delete all cookies from your computer (following which you will re-consent to accepting cookies the next time you visit the site) or (ii) the launch of the Club's new website when a new consent will be obtained.

Please take a moment to read this Website's Privacy Policy set out below. References to "we", "us" and "our" in this policy are references to FL Interactive Limited (Company Number: 04112553) c/o The Football League Limited Unit 5B Edward VII Quay, Navigation Way, Preston, Lancashire, PR2 2YF. We may however appoint third parties to store and process your information on our behalf.

Protecting your privacy is very important to us. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to how we process your information please contact us using the details below.

We reserve the right to change the terms of this policy from time to time and your continued use of the Website will be deemed to be acceptance of amendments we make. This Privacy Policy was last updated on 26th May 2012.

1. What information do we collect about you?

At various times during a visit to this Website you may be asked to provide us with personal information (for example your name and contact details). This may be in connection with activities such as purchasing goods, subscribing for a service, entering competitions or participating in surveys.

In common with many other online services we may also use "cookies" to collect information about how you use the Website. This information is used to produce statistical reports on website activity and allows us to tailor the Website to suit your interests.

A cookie is a small amount of data sent from the server and stored on your computer's hard drive. Most web browsers are automatically set up to accept cookies, but you can set your browser to refuse cookies or ask your browser to show you where a cookie has been set up. Please note that certain features of this Website are only activated by the presence of a cookie and if you choose to refuse cookies these features may not be available to you.

For further information about cookies visit "www.allaboutcookies.org"


Cookies we have present on our site:


Cookie name Example cookie value Description Expiration
cookietest ok used for testing if the cookies are enabled session cookie - expires when window closed
giftCardExpirationCloseButtonHit FALSE Records if the gift card expiration pop-up was closed session cookie - expires when window closed
giftCardExpirationInvalidity 1,44958E+12 Contains infromation about gift card expiration session cookie - expires when window closed
ptvuid 340140 User identification cookies 2 years
ptvzon fname User identification cookies 2 years
s_cc TRUE Omniture - website analytics session cookie - expires when window closed
s_sq [[B]] Omniture - website analytics session cookie - expires when window closed
tabPreferences34002 0 Determines the selected tab (e.g. used for navigation) 1 hour
tabPreferences37220 2 Determines the selected tab (e.g. used for navigation) 1 hour
tabPreferences401 0 Determines the selected tab (e.g. used for navigation) 1 hour
takeover Y sets itself if already doesn't exist, nothing more session cookie - expires when window closed
timeDifference 3601000 Used for event countdown 1 hour
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2. How will we use your personal information?

Primarily we will use the personal information we collect about you to send you information you have requested, create a membership profile for you (allowing us to provide a personalised service when you visit the Website), assist in the provision of products and services to you and to enable us to review and improve the products or services offered to you.

From time to time we would also like to contact you to let you know about products and services offered by us, our clubs, their official partners and other carefully selected third parties that may be of interest to you. We may also provide your details to carefully selected third parties in order for them to contact you directly about their products and services. By ticking the applicable boxes in the Privacy Notice you are deemed to agree to the use of your information for these purposes.

3. What are my choices?

You have a right to stop us from contacting you for marketing purposes or giving your information to third parties.If you no longer wish to be contacted for marketing purposes please click here and follow the instructions or contact us using the contact details below. Customers who have opted out of receiving marketing communications will still receive payment and account related emails.

You are also entitled to request a copy of the information that we hold about you. If you would like to do this please contact us using the details below.You may be required to pay a small fee for this service. We want to make sure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

4. When does this Privacy Policy not apply?

This Privacy Policy only applies to the collection of personal information by us and those whom we authorise. It does not cover third party sites to which we provide links, nor does it cover advertisers and content partners within our service who may also collect your personal information. If you link to third party websites from this Website you should read their privacy policies and terms of use carefully.

If you place personal details on any publicly accessible page (for example on a message board) then this data will not be covered by our Privacy Policy.

5. How do we protect your information?

We are firmly committed to data security. The personal information you provide to us is encrypted before it is sent to us and once it is received we store it on secure servers. We take steps to guard against unauthorised access to your personal information and to ensure it is treated in accordance with our Privacy Policy. Unfortunately, although we make every effort to create a secure environment for your personal information we cannot guarantee the safety of any personal information which you transmit to us online.

The personal information we collect may be transferred to and/or stored or processed at a location outside the European Economic Area. By providing your personal information you consent to this transfer, storage and/or processing. We will take steps to ensure that your personal information is kept securely and in accordance with the Privacy Policy.

6.Contacting us

Please contact us using the details below if you have any questions about our Privacy Policy or the information we hold about you:

Email: customerservices@performgroup.com

Address: Data Protection Compliance Officer, Perform Media Services Limited, Sussex House, Plane Tree Crescent, Feltham, Middlesex, TW13 7HE.

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